In the days of paper fares long before
computers and electronic ticketing, BC Transit's paper fares were
carried in stacks of three on a pedestal in front of each bus driver.
The tickets were pre-printed with the current date, and the
positioning of the stacks were adjusted so that the tear would
indicate the time issued when they were pulled off their stacks.
This
system was highly inconvenient as it required bus drivers to adjust
the tilting of the tickets every 15 minutes to
reflect the expiry times. These times were rounded to the nearest 15
minute of the clock, and drivers had no way of verifying the amount
of change deposited in the farebox.
Around 2003 to
2004, TransLink switched to fares with magnetic strips, just like
those found on credit and debit cards. The SkyTrain's 1986 ticket
machines were replaced with computerized TVMs with a touchscreen
interface that dispensed a credit card-sized ticket with a magnetic
strip, and fareboxes on buses were replaced with electronic fareboxes
that did the same. The expiry date and time were printed on these
tickets for inspection on the SkyTrain, while passengers boarding a
bus inserted the tickets into the farebox to verify them.
Magnetic strips
were very cool when they were invented in 1960. They allowed credit
cards to be charged by a machine via a modem (instead of being
verified by phone and then imprinted and mailed in), and allowed
employees at secure buildings to enter using their ID badges without
carrying a key. Unfortunately, TransLink made the switch only a few
years before magnetic strips fell out of use, replaced with
contactless smart cards instead. Unlike magnetic strips, smart cards
didn't get demagnetized by your cell phone, which caused your credit
card to be declined at the checkout counter and left the cashier and
everyone behind you in line thinking you're broke.
Remember when credit card machines looked like this? |
For
as long as the SkyTrain has existed, it has been a victim of fare
evasion. The lack of fare gates or turnstiles at stations meant that
anyone could walk on board, with no ensure riders had a ticket. In
a world where the honor system is largely ineffective, fare-paying
riders wanted TransLink to install faregates to reduce the $18
millions of dollars lost every year to fare evasion. Many people were
angry about paying the full fare for their trip, while others could
get away with a free ride.
At the same time, TransLink customers
wanted TransLink to eliminate the existing inefficient three zone
scheme of measuring fares, wishing for a card that could record the
exact distance traveled and determine the fare accordingly. They
dreamed of an electronic system that worked in conjunction with
faregates like the ones used by the Seoul Bus Transport Association
in South Korea, one that would eliminate fare evasion and charge all
users a fair fare. (I'd say pun not intended, but let's face it: you
guys know the truth.)
TransLink refused to take action,
telling the public that installation of faregates and operation of
their corresponding electronic fare collection system would exceed
the mere $18 million dollars they currently lost to fare evasion each
year. In 2010, their fare revenue totaled $412
million, so they reasoned $18 million was only a
fraction or their income. People who felt the three zone fare system
was unfair would just have to deal with it, because they weren't
going to purchase the necessary technology to implement an electronic
distance tracking system. Besides, if you thought a three-zone system
was bad, HandyDART users have to deal with nine
zones.
In 2009, TransLink finally relented,
announcing that faregates would be installed and would read
contactless smart cards to collect fares and allow access to the
SkyTrain. Since this required modifications to Expo Line SkyTrain
stations which weren't designed to accommodate faregates the way
Canada and Millennium Line stations were, the whole project would be
timed with the renovation of the aging stations, some of which have
been operating since 1986. The costs of the project would be divided
between the provincial and federal governments, as well as TransLink.
The system was projected to go live in 2013.
Cubic Corporation was selected to
supply and install the equipment. TransLink held a contest in October
2010 to name the system, with the promise of an iPad and a year's
worth of free transit to the winner. In March 2011, the 30,000+
entries were narrowed down to Starfish,
Compass, and Tpass.
The public was asked to vote on
the name they preferred and select the winner of the contest. The
users of TransLink's services opted for Compass, a name shared by San Diego County's electronic fare system also operated by Cubic.
The
winner of the contest was announced to be Oleksiy
Gayda from
Burnaby. He was randomly drawn, out of seventy two people who
submitted the same name, to not only win the prizes, but generally be
known as the person who came up with the name Compass.
The names of the seventy one other people who also submitted the name
Compass were not
released, so nearly 100 people will go the rest of their lives with
the knowledge that they helped name Compass, but knowing that no one
else will ever know.
Oleksiy Gayda is credited with the naming of the Compass card system. |
In 2012, faregates
began to be installed in SkyTrain stations. At the same time, Compass
card readers, known as mobile validators, were installed on the buses
in TransLink's fleet, and the original farebox control panels with
only an LED segment display, number pad, and 6 function keys were
replaced with touchscreens which controlled both the farebox and the
mobile Compass validators.
Although the
faregates and mobile validators had long been installed by 2013,
their activation was delayed to 2014. TransLink held only a month
long beta test in October. Selected passengers were asked to tap
their Compass cards in and out as they traveled through the system to
test them, while paying their usual fare. / Beta testers complained
of having to enter a 20 digit serial number each time they wanted to
provide feedback, and at least one reported that they only received
their testing kit – containing a Compass card, brochures to provide
to curious onlookers, and instructions – after the test was
complete.
During the test,
many taps on mobile validators failed without reason, and the mobile
validators didn't work at all (despite remaining powered) while the
bus' engine was shut off. Some of the mobile validators testers
encountered had exited the Compass card software and was showing the
Windows Mobile home screen. Despite these issues, TransLink declined
to hold another period of testing before the system would go live.
A mobile validator onboard a bus which has exited the Compass card application and is displaying the Windows Mobile home screen. |
In the
beginning of 2014, TransLink corrected many of the technical issues
discovered during the beta test and started slowly rolling out the
Compass card to BC Bus Pass holders. BC Bus Passes are
government-subsidized transit passes provided to qualifying
individuals for unlimited travel across the TransLink network and
are represented by red Compass cards. Other groups who received
Compass cards at this time were Canadian National Institute
for the Blind members and employees of TransLink and its operating
companies.
Controversy arose in August 2013 when
it was discovered that the paper transfers dispensed onboard buses
could not be used to operate the SkyTrain faregates. A rider who
begins their trip at a bus stop and pays their fare by depositing
change into the farebox onboard a bus will still need to purchase a
Compass card if they need to use the SkyTrain later. This is because
installing fareboxes to dispense Compass cards or adding magnetic
strip readers to the faregates would grossly increase the cost of the
Compass project, which had already gone over budget.
TransLink justified their decision by
saying that a lot of time would be provided to transition to the
Compass system before the SkyTrain faregates were closed, during
which time passengers could still walk through with their paper-based
transfers from the bus. Continuing to allow paper-based transfer
holders to access the SkyTrain would discourage customers resistive to
change from getting a Compass card.
To make things
worse, it had become apparent that the Compass card system will
not eliminate fare evasion once and for all as many had hoped. Bus riders may tap their cards out before
their bus crosses a zone boundary while still remaining on board.
Transit Police will continue to conduct fare checks on the SkyTrain
system and buses using handheld computers which will verify the fare
on Compass cards. Anyone caught fare evading will continue to be
subject to the same fine.
These issues will not actually come
into existence any time soon. In July 2014, TransLink delayed Compass
yet again due to technical problems, providing no timeframe for
arrival this time. They stress that “extended-delivery schedules
are common with major-system changes” such as the one they are
bringing about, and have been experienced by cities worldwide.
At the time of writing, TransLink is
propagating Compass cards out to U-Pass holders. Students attending
one of the 10
post-secondary institutions participating in the U-Pass program
will receive their Compass cards in 3 waves. All U-Pass holders are
projected to receive their Compass cards by the end of July 2015.
Supposedly, this delay will not cost
TransLink extra, as the work being done by Cubic is within the
conditions of the original contract they were supposed to fulfill
before they are paid. In the mean time, Chicago residents have filed
a class-action lawsuit against Cubic after their own Cubic payment
card system, Venture, failed to perform as advertised, charging users
double or triple per trip. TransLink advises there's no need for that
sort of concern with Compass as Venture was a debit card-based system
while Compass is exclusively an electronic fare card.
Although the end goal of the Compass
card system is to charge fares based on distance traveled, the three
zone fare scheme will stay in place until further notice once the
system finally goes live. TransLink is providing time for riders to
adjust to the new system before introducing distance-based fares.
There are also plans to develop a Compass app, which allow
a cardholder to use a NFC enabled device such as their smartphone or watch in
place of their Compass card.
Compass Vending Machines will replace the ticket machines currently at Millennium and Expo Line SkyTrain stations. They will also be installed at 18 London Drugs locations. These machines will allow passengers to purchase and reload Compass cards, as well as to check their card balance and trip history. The ticket machines currently in operation at Canada Line SkyTrain stations are already
equipped with Compass functionality and will not need to be replaced.
Faredealer locations which currently sell Farecards and Faresavers will dispense Compass cards in pre-loaded denominations. Customers purchasing these cards will not have the ability to customize the amount of funds to load, and these retail locations are unable to reload cards. If someone wishes to reload a card in person, they can do so at the Compass Card Service Center. Otherwise, they may reload by phone or online.
Since the Compass system won't know how far you'll
go until you tap out, a three zone fare is subtracted from your card
upon tapping in, and whatever you don't use is refunded afterwards.
Cards have a $6 credit which allows your card to go into the negative
for one single trip, after which you must reload it before it can be
used again. This prevents riders from getting stuck on the SkyTrain
forever, the way Charlie got stuck on Boston's M.T.A. when it
introduced exit
fares in 1949.
No he never returned and his fate is still unlearned...
He may ride forever 'neath the streets of Boston
He's the man who never returned
BC Bus Pass holders, CNIB members, and
TransLink and its operating companies' staff will receive red,
yellow, and white Compass cards respectively, which will allow for
unlimited travel. The majority of the Compass cards held by the
public will be blue Compass Cards, while those qualifying for a
concession fare will carry an orange card.
In addition to these, there will also
be a white colored Compass ticket. TransLink describes Compass
tickets as a card for individuals who do not have a Compass card but
require one-time access to transit. A Compass card intended for
people without a Compass card seems like an oxymoron, and TransLink
has not provided information as to why a blue Compass card could not
be simply used once for this purpose.